Pre-opening support

Pre-opening support bridges design and operations so your wellness facility launches smoothly and performs from day one. Biofit helps owners and operators translate design intent into operational reality—aligning operating models, staffing logic, service standards and readiness planning for gyms, spas and recovery/longevity facilities.

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PREVIOUS CLIENTS

SANI-IKOS RESORTS

FUSION STUDENTS

CARNEGIE MELLON UNIVERSITY

MELIA HOTELS INTERNATIONAL

Why pre-opening support matters

Protect the investment: even well-designed facilities underperform when service standards and workflows are not defined before opening.

Reduce launch friction: clear readiness planning prevents last-minute decisions, rushed procurement and avoidable guest experience issues.

Align people + place: staffing, training and operational procedures must match the space you have built.

  • New hotel spas, gyms and recovery suites approaching opening

  • Residential developments launching wellness amenities and membership offers

  • Facilities adding recovery/longevity services and new operating protocols

  • Operators taking over a newly built facility and needing rapid readiness

  • Projects where design decisions need operational validation before handover

Choose the engagement model that best fits your project scale and delivery team

Full Scope (Including Interior Design)

Best when you want a single point of responsibility. We deliver planning through interior design and documentation, coordinating experience, specification and buildability from concept to handover.

Specialist Advisory (Sub-Consultant)

Best when an interior design team is already appointed. We provide specialist wellness planning, layouts, specification and design-integration reviews—ensuring functional requirements are embedded early and executed cleanly by the wider team.

What we do as pre-opening consultants for spas, gyms, wellness clubs

We work with your team to define how the facility will operate—then translate that into practical readiness actions. This includes operating model inputs, staffing and workflow logic, guest journey/service standards alignment, and a clear pre-opening checklist so the project is ready to deliver a consistent experience from day one.

Pre-opening support activities

(what we do for you)

  1. Operating model inputs (hotel guest vs membership vs day access; in-house vs outsourced)

  2. Guest journey and service standards alignment (what “good” looks like in practice)

  3. Staffing logic and workflow planning (front-of-house, therapists/trainers, support roles)

  4. Operational zoning guidance (how spaces are used, supervised and maintained)

  5. Readiness planning (procurement completion, install/commissioning dependencies, snagging priorities)

  6. Operator selection support where required (briefing, evaluation criteria, alignment checks)

  7. Soft-opening support inputs (phasing, feedback loops and operational adjustments)

Wellness design deliverables

(what you receive)

  1. Pre-opening readiness checklist and action plan

  2. Operating model recommendation summary (assumptions + implications)

  3. Staffing and workflow logic notes (roles, peak periods, service coverage)

  4. Service standards outline (guest touchpoints, quality principles, experience intent)

  5. Launch sequencing plan (soft opening, commissioning and handover priorities)

What we need from you

Opening date targets and key milestones (handover, commissioning, soft opening)

Facility programme and intended operating model

Any operator partner details or procurement strategy for operations

Staffing assumptions (or constraints) and service level expectations

Current project status (snagging, procurement, equipment install, training plan)

pre-design planning

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concept development

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equipment selection

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interior design

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FAQs

Is pre-planning only relevant to hotel spas and wellness areas?

1

No. Pre-opening support applies to hotels, residential developments, clubs and mixed-use projects—anywhere the wellness facility must open with consistent service quality and operational clarity.

Do you create full SOPs and operating manuals?

2

We can contribute operational frameworks, readiness planning and service standards alignment. Full SOP development can be included where required, depending on scope and operator responsibilities.

Do you support refurbishments and phased upgrades?

3

Yes. Refurbishments often require careful phasing, robust finishes strategies and practical coordination to minimise disruption and protect guest experience.

When should we start pre-opening support?

4

Ideally before handover—early enough to influence procurement completion, staffing and training plans, and any final design/operational decisions that affect launch quality.

Pre-opening support glossary

  • The operating model defines how the facility is accessed and managed—hotel guests only, membership, day access, or mixed; and whether operations are in-house or outsourced. The operating model affects staffing, service standards, pricing logic, hours of operation and the way spaces must be supervised and maintained.

  • Service standards describe what “good” looks like—guest touchpoints, response times, cleanliness expectations, privacy protocols, and how the experience should feel. Service standards ensure the operational reality matches the design intent and supports consistent quality across shifts, seasons and staffing changes.

  • Staffing logic defines roles, headcount assumptions and coverage requirements across peak and off-peak periods. It considers the operational load created by the programme mix (spa, recovery, fitness), session turnover, supervision needs and back-of-house tasks—so the facility can deliver consistently without overstaffing.

  • A readiness checklist is the structured action plan that ensures the facility is prepared to open—covering procurement completion, installation and commissioning, snagging, cleaning protocols, consumables, training, and handover documentation. It reduces last-minute decisions and prevents avoidable opening delays.

  • A soft opening is a controlled launch phase used to test operations before full opening. It allows teams to validate staffing, workflows, equipment performance and guest journey assumptions, then adjust service standards and operational processes based on real feedback—reducing risk when opening at full capacity.

  • Commissioning verifies that systems and equipment operate as intended (MEP performance, controls, thermal equipment, etc.). Handover is the transfer of responsibility from delivery team to operator. Good commissioning and handover reduce operational failures, warranty disputes and early guest experience issues.

Want a smooth opening—and a facility that performs from day one?

Share your programme, opening targets and current project status. We’ll recommend a practical pre-opening support scope and readiness pathway tailored to your facility and operating model.

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